Post vacant

Post vacant

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Customer Service Operator (logistic data processing)

Codul postului vacant: CSO-1

Customer Service Operator (logistic data processing)

Company:
Foreign company specialized in logistics and distribution services.

Job Description:
You will be working in a team, responsible for providing correct and importand logistic information towards international clients. 

Main tasks: 
• Ensure that excellent levels of customer service and service delivery are maintained and exceeded,
• Fulfill the needs of our customers, by servicing our customers in daily, weekly or monthly information and data,
• Process work instructions, containing  all necessary information in order fulfill administrative processes and management information related to our clients,
• Internal communication with subsidiaries from company all over the world,
• Communication with other customer service operators (written and by phone) in English on regular basis, in function of the specific needs,
• Monitor daily exceptional requirements provided by our subsidiaries and clients.
• You will work only in day shifts: 9:00-18:00;

Requirements:
• University Degree (preferably Economic background),
• Excellent communication skills (written, spoken, listening) in Romanian and English,
• Ability to communicate effectively with a variety of stakeholders,
• Experience in customer service is a benefit,
• Ability to work with deadlines, without losing the global overview
• Good computer skills; working with MS WORD, EXCEL is no issue,
• Experience in working with databases and therefor have analytical skills,
• Excellent problem solver, capable of using own initiative, but nevertheless a team player.

The Offer: 
• Challenging job with a lot of variety and future in a fast growing and dynamic company with a friendly corporate culture,
• Competitive salary according to knowledge and experience,
• Official work contract, full social packet including: medical insurance, paid holidays etc. 

*This position is available also for students in their last year of studies. 

**There is a variation of this position which is in Late Shifts (16:00 - 01:00), for those who work with terminals from USA. 

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