Post vacant

Post vacant

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Helpdesk Team Leader

Codul postului vacant: HTL

The company:
R&D office of an International Company, provider of communications products and services.

Responsibilities:
  • Manage the help desk team and evaluate performance 
  • Ensure customer service is provided in a timely and accurate manner 
  • Recruit, train and support help desk representatives 
  • Set specific customer service standards 
  • On going improvement of customer support by actively responding to queries and handling complaints 
  • Establish best practices through the entire technical support process 
  • Follow up with customers to identify areas of improvement 
  • Develop daily, weekly and monthly reports on help desk team’s productivity 
 
Requirements:
  • Proven work experience as a technical call center team leader
  • Experienced in creating, measuring and improving call center KPIs
  • Experience with IT Helpdesk management – an advantage
  • Customer-service oriented with a problem-solving attitude 
  • Excellent English written and verbal communications skills  
  • BSc degree in Computer Science, Information Technology or relevant field - an advantage

Main Platforms:
  • Microsoft Windows Office, SharePoint, OneDrive, Visio, Project 
  • Windows operating systems (Windows 7, Windows 10) 
  • TCP, Networking, Remote Access, VPNs 
  • SAP (Client side)

The offer:
  • Competitive salary, attractive compensation and benefits package
  • Professional development and career opportunities
  • Modern office and equipment according to the market standards
  • Yearly bonuses
  • Friendly team

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+373 60102909

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