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Customer Adviser

Vacancy code: CSA-2

HR-Consulting Srl on behalf of its client (money transfer company) is looking for a highly professional candidate to fulfill the position of:

Customer Service/Sales Adviser

Job Responsibilities:
  • Engaging customers to use our service, promote existing and new products
  • Contacting Russian-speaking (EU, UA,) and Romanian-speaking customers to help them in the money transfer process
  • Contacting customers who have not used our services for a certain period of time
  • Answer calls, emails, WhatsApp and Viber chats from customers relating to their money transfers
  • Finding ways for new customer attraction and making sales callbacks
  • Checking, uploading and working with documents
  • Working under robust UK and EU AML and Compliance regulations and procedures 

Required skills:
  • Excellent sales skills
  • A high-energy approach and Yes-attitude
  • Excellent communication skills, innovative approach to customer engagement
  • Ability to inspire clients to share information about our services with their friends
  • Problem-solving skills
  • Ability to work in a busy environment
  • Fluency in the Russian and Romanian languages
  • Fluent English language (to read and understand company policies and procedures)
  • Call Centre or Banking experience is an advantage;
  • Sales experience is a huge advantage. 

Benefits of the job:
  • A Customer Service adviser would get deep knowledge of UK and EU AML &Compliance regulations;
  • Will be fluent in all operational systems of the company;
  • Will raise professional Customer Service skills;
  • Potentially the salary growth after six months period for successful candidates 

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