IT Helpdesk Team Member

Job description:
The Helpdesk Team Member will be a part of a professional and service-oriented helpdesk team, working with diverse and cutting-edge technologies and will be responsible for providing IT support globally.
The perfect candidate would mix technical and customer service skills and be passionate about technology and helping people.
 
Responsibilities:

• Provide IT support for our employees worldwide;
• Follow up with our employees and provide best-in-class service;
• Gain knowledge in cutting edge IT platforms, applications and infrastructure;
• Strong customer service and troubleshooting skills;
• Ability to communicate technical information, both verbal and written, to a wide range of end-users;
• Create and revise training materials, mentor new team members.

 
Requirements:

• 1+ years of experience with providing IT support,
• Experience with Windows 10, Office 365, Windows Servers, TCP/IP, Active Directory;
• Customer service oriented;
• Eager to learn and grow professionally;
• Platforms we use;
• Microsoft Windows Office 365, SharePoint, OneDrive, Skype for Business, Active Directory, SQL;
• Windows desktop and server operating systems;
• Cloud based applications: Salesforce, SuccessFactors;
• Networking, VPNs, remote access, IP Telephony;
• Fluent English (writing and speaking).

Conditions:

• An exciting job opportunity in a fast moving and fascinating industry with unique learning experience;
• Professional Trainings on company's technologies and practice in a fully equipped laboratories;
• A competitive salary linked to your performance;
• Lunch compensation;
• Refreshments;
• Private medical insurance.