Job description:
The Helpdesk Team Member will be a part of a professional and service-oriented helpdesk team, working with diverse and cutting-edge technologies and will be responsible for providing IT support globally.
The perfect candidate would mix technical and customer service skills and be passionate about technology and helping people.
Responsibilities:
Requirements:
Conditions:
The Helpdesk Team Member will be a part of a professional and service-oriented helpdesk team, working with diverse and cutting-edge technologies and will be responsible for providing IT support globally.
The perfect candidate would mix technical and customer service skills and be passionate about technology and helping people.
Responsibilities:
- Provide IT support for our employees worldwide;
- Follow up with our employees and provide best-in-class service;
- Gain knowledge in cutting edge IT platforms, applications and infrastructure;
- Strong customer service and troubleshooting skills;
- Ability to communicate technical information, both verbal and written, to a wide range of end-users;
- Create and revise training materials, mentor new team members.
Requirements:
- 1+ years of experience with providing IT support,
- Experience with Windows 10, Office 365, Windows Servers, TCP/IP, Active Directory;
- Customer service oriented;
- Eager to learn and grow professionally;
- Platforms we use;
- Microsoft Windows Office 365, SharePoint, OneDrive, Skype for Business, Active Directory, SQL;
- Windows desktop and server operating systems;
- Cloud based applications: Salesforce, SuccessFactors;
- Networking, VPNs, remote access, IP Telephony;
- Fluent English (writing and speaking).
Conditions:
- An exciting job opportunity in a fast moving and fascinating industry with unique learning experience;
- Professional Trainings on company's technologies and practice in a fully equipped laboratories;
- A competitive salary linked to your performance;
- Lunch compensation;
- Refreshments;
- Private medical insurance.