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Detalii -
Post vacant

Post vacant

Customer Success Manager

Codul postului vacant: CSM

HR-Consulting ( on behalf of his client - a financial technology company providing online banking for cross-border trade.


● Leading customer support and customer success team;

● Develop, own and lead our customer support strategy and oversee the customer support


● Create, document and implement processes, policies, and standards;

● Own our customer support reporting and KPIs, including efficiency indicators (e.g. time to

resolution) and quality indicators;

● Recruiting, training and mentoring new team members;

● Oversee our 'proactive' support, surprising and delighting customers with responses to feedback

and outreach;

● Act as a senior point of contact for customers, driving the investigation and solution of escalated customer issues;


Skills & Experience:


● Ideally, have 2+ years of experience building and managing customer support function for a B2B fintech company;

● Strong convictions and ideas on what makes a great customer support experience;

● Care and empathy for the customer and their experience and willingness to go above and beyond to exceed customer expectations;

● Always looking for ways to solve problems for customers and able to get the right people involved (across functions) to ensure solutions are quick and effective;

● Excellent leadership, organisational and time management skills;

● Able to prioritise effectively, work to deadlines and cope under pressure.


Do you meet the requirements indicated above?

Then send your CV to 

Remember to indicate the relevant vacancy code CSM in the subject line or resume.

For more information, please call: +373 62101257



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