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Вакансия

Вакансия

Находим решения, создаём возможности.

Customer care manager

Код вакансии: CCVB

Responsibilities
  • receive calls from clients, send emails, documents;
  • providing help and advice to customers using organisation's services;
  • communicating courteously with customers by telephone, email, letter and face to face;
  • investigating and solving customers' problems;
  • handling customer complaints or any major incidents;
  • issuing refunds or compensation to customers;
  • keeping accurate records of correspondence with customers;
  • producing written information for customers, often involving use of computer packages/software;
  • developing feedback or complaints procedures for customers to use;
  • finding ways to measure customer satisfaction and improve services;
  • improving customer service procedures, policies and standards for the company;
  • discussing with other managers possible improvements to customer service;
  • learning about the company’s products or services and keeping up to date with changes;
  • keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Skills
  • advanced knowledge of English for working with foreign clients and knowledge of Romanian for working with documents;
  • communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals;
  • listening skills, to understand exactly what customers require;
  • problem-solving skills;
  • confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;
  • creative thinking, to be able to come up with new ideas to improve customer service standards;
  • an ability to work well under pressure;
  • organizational and planning skills;
  • good personal presentation;
  • a commitment to improve your own customer service skills on an ongoing basis.

Qualifications

Management, foreign languages, marketing or tourism studies.

Working hours

The position is open for full time job with working hours from 9:00 till 18:00, 5 days per week. Remote work is available during this period.

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