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IT Commercial Solutions Supervisor

Код вакансии: CSS

Key Responsibilities:
  • Maintain demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval;
  • Develop and enhance relationships with key business stakeholders and/or business liaisons, actively manage their expectations & monitor  satisfaction levels;
  • Address business demand by capturing high-level technology requirements with a holistic view of business priorities and IT capabilities;
  • Ensure high-level technology impact analysis is provided to business, collaborate with business analysts on their analyses;
  • Perform requirements gathering and analysis to include: analytical techniques, interview techniques, data gathering techniques, current system documentation, business modeling methods, business process, rules and logic, data gathering to solve complex issues, development of implementation plans, development of requirements, joined application development (JAD) sessions and key analytical troubleshooting;
  • Develop and implement test plans/scenarios to ensure successful delivery of a project;
  • Lend support to various business and technology teams as necessary during design, development, and delivery to ensure solid, scalable, robust solutions;
  • Ensure that SFE solutions meet corporate objectives, fulfill end-user requirements, and identify and resolve business requirements issues;
  • Evaluate, install, configure, and deploy SFE applications, systems software, and associated products throughout the enterprise;
  • Lend support to various business and technology teams as necessary during design, development, and delivery to ensure solid, scalable, robust solutions;
  • Conduct research on new and emerging SFE technologies or technologies that can be leveraged through existing SFE investments. Provide on-call technical support for these users;
  • Coordinate with the appropriate contacts to develop implementation plans, manage resources, track spend against budget;
  • Oversee the timely creation of project deliverables in order to meet desired business objectives;
  • Ensure all business end-user requirements for all commercial services are documented through Service Level Agreements (SLAs);
  • Ensure SLAs are met for all commercial services;
  • Act as the primary connection between service delivery and the business;
  • Provide a uniform approach to the way in which customer feedback is handled and resolved;
  • Communicate effectively in both verbal (i.e. day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as have an overall ability to be clear and concise in all communication;
  • Accurately assess the risks associated with each solution design/project;
  • Support the development of team members from a professional and technical level;
  • Effectively manage multiple priorities. 

We are looking for a candidate with:
  • Minimum 5 years experience in related departments;
  • At least Bachelor’s degree in IT or other related specialties;
  • Strong English language skills (written/oral);
  • Project management experience (preferred with  Agile and Waterfall Methodology);
  • Experience in end-to-end project management especially a software development life cycle;
  • Strong communication, negotiation, conflict resolution, and interpersonal skills;
  • Data analysis, project and program management skills;
  • Exposure to ITIL/ITSM, certifications in ITIL, CMMI, SOX, COBiT, etc. (is a plus);
  • Deep knowledge of SOA and enterprise integration including EDI and EAI;
  • Leadership experience in the supply chain, purchasing, e-commerce, logistics, manufacturing, wholesale, retail environments;
  • Proficiency working with Salesforce, SFE, CRM, B2B, e-commerce, BPM, web and mobile-based systems;
  • Strong business and systems analysis skills, test planning and testing skills, troubleshooting skills, and experience with numerous environments and architectures;
  • Experience with requirements management, use case, and modeling tools;

Let's see why you should be interested: 
  • Great opportunity to work in a company where you can quickly grow and advance in your career;
  • Possibility to learn from experts from the International Headquarters of this company, and work together with them;
  • Official employment;
  • Motivational salary;
  • Bonuses (lunch, paid transport costs, gym, the 13th salary, and many more!)

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